Cancellation and Refunds
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1. Order Cancellation
- Customers may cancel their order only before the product has been dispatched.
- Once the order is dispatched, cancellation requests will not be accepted.
- To cancel an order, please contact us immediately at:
2. Refunds for Cancelled Orders
- If the cancellation request is approved before shipment, a full refund will be initiated.
- Refunds will be processed to the original mode of payment.
- The refund amount will be credited within 5–7 working days, depending on the payment gateway or bank.
3. No Refund After Dispatch
- Due to the perishable nature of our products, refunds or returns are not applicable once the order has been dispatched.
- We do not accept returns of opened or used products.
4. Damaged or Incorrect Products
- In rare cases, if you receive a damaged, leaked, or incorrect product, please contact us within 24 hours of delivery.
- Customers must provide clear images or an unboxing video as proof.
- After verification, we may offer a replacement or refund, at our discretion.
5. Order Tracking & Shipping Responsibility
- Once shipped, customers are responsible for tracking the order using the provided tracking details.
- Gow Amrit is not responsible for delays caused by courier partners or external factors beyond our control.
6. Changes to This Policy
- Gow Amrit reserves the right to update or modify this policy at any time without prior notice.
- Changes will be effective immediately upon posting on the website.